Digital Delivery Policy

Last updated: August 20, 2026

1. Digital delivery

OUROBORUS (OUROBORUS LTDA, CNPJ 49.165.507/0001-94) operates through digital channels. Where applicable, products are delivered digitally, and no physical items are shipped.

2. How access is provided

Depending on the product, access may be provided through:

• An account on the platform where the product is hosted.
• An access link or credentials sent to the email used during purchase.
• A download or access page provided by the checkout platform.

The delivery method for each product is described at the point of purchase.

3. Expected delivery timing

Access is generally made available immediately after payment confirmation. When manual review or provider confirmation is required, delivery is typically completed within 48 hours after payment confirmation. Payment methods that require clearing may delay confirmation.

4. Email and access requirements

• Use a valid email address you can access during checkout.
• Check spam, promotions and quarantine folders, as automated messages are sometimes filtered.
• A supported, up-to-date browser and a stable internet connection are required for web-based products.

5. If you do not receive access

Contact our support team with the email address used at purchase, the product name and the order or transaction reference. We will verify the purchase and restore or resend access.

Support email: contact@ouroborus.pro

6. Incorrect email at checkout

If the email used at purchase contained an error, notify support so delivery can be reissued to the correct address after the purchase is verified.

7. Support

Support: contact@ouroborus.pro
Business inquiries: contact@ouroborus.pro