Refund Policy

Last updated: August 20, 2026

1. Scope

This policy applies to digital products and services purchased from OUROBORUS (OUROBORUS LTDA, CNPJ 49.165.507/0001-94). Where a purchase is completed through a third-party platform, that platform's refund process may also apply.

2. Refund eligibility

A refund may be considered when:

• The product was not delivered or access could not be provided.
• The product differs materially from its description at the time of purchase.
• A duplicate or unintended charge occurred for the same product.
• The request is made within the applicable request period and any additional conditions stated at checkout are met.

3. Request period

Refund requests must be submitted within 30 days from the date of purchase. Where a specific product states a different period at checkout, that period applies to it.

4. How to request a refund

Send a request to our support address including:

• The email address used during purchase.
• The product name and purchase date.
• The order or transaction reference, when available.
• A short description of the reason for the request.

Support email: contact@ouroborus.pro

5. Review and processing

We review each request against this policy and respond to the email address used in the request. Approved refunds are returned through the original payment method or through the platform used at checkout. The time required for the amount to appear depends on the payment provider or financial institution: typically within 5 to 10 business days after the refund is approved.

6. Access after a refund

When a refund is approved, access to the corresponding digital product may be discontinued, and continued use of previously delivered materials is not authorized.

7. Consumer rights

This policy does not limit rights granted to consumers by applicable Brazilian law, including the Consumer Protection Code (Law No. 8.078/1990).

8. Contact

Refund requests and questions: contact@ouroborus.pro